Adding more addresses
Once you have your first email address working in Jelly, you might want to add more. Many teams manage several addresses:
support@ for customer support inquiries
billing@ for payment and invoice questions
hello@ or info@ for general inquiries
sales@ for sales conversations
team@ for internal or partner communications
All of these can flow into the same Jelly inbox, and your team can reply from whichever address is appropriate for each conversation. This guide explains how to add and manage multiple addresses.
The normal "Jelly" plan lets you add three sending addresses, which is enough for most teams. The "👑 Royal Jelly" plan increases that limit to ten addresses.
Understanding How Multiple Addresses Work
Before diving into the setup, it helps to understand how Jelly handles multiple addresses.
Receiving emails
All emails forwarded to your Jelly inbox ([email protected]) arrive in the same shared inbox, regardless of which original address they were sent to. If someone emails [email protected] and someone else emails [email protected], both conversations appear together in Jelly.
This is usually what you want — your team can see and manage all incoming messages in one place. You can use labels and rules to organise and route messages if you want to keep different types separate.
To receive emails at a new address, you need to make sure that address forwards to Jelly. Adding a sending address doesn't automatically set up forwarding.
Sending emails
Each address you want to reply from needs to be set up in Jelly. When you compose a reply (or a new message), you can choose which address to send from. Jelly automatically selects the address that matches the original message when possible.
The good news is that if you've already verified your domain, adding another address at that domain is quick — no additional DNS work required.
Adding an Address on a Domain You've Already Verified
This is the simplest scenario. If you've already gone through DNS verification for yourcompany.com (either during initial setup or when adding a previous address), you can add any address at that domain without repeating the verification.
Add the address
In Jelly, go to Email Setup (profile photo → Email Setup)
Click Add Email Address
Enter the new address (e.g., [email protected])
Jelly will recognise that the domain is already verified
The address is immediately ready to use for sending
Don't forget about forwarding
Adding a sending address doesn't set up forwarding. If you want to receive emails at this new address in Jelly, you'll also need to configure forwarding from your email provider.
For example, if you add [email protected] for sending, you'll also need to go to wherever billing@ is hosted (Gmail, Exchange, etc.) and set up forwarding to your Jelly address.
If billing@ is just an alias that already delivers to a mailbox you're forwarding, you might not need to do anything extra — the emails might already be arriving.
Adding Another Gmail Address
If you use Gmail, adding more addresses depends on whether they're in the same Google account or different accounts.
Same Gmail Account (Aliases / "Send Mail As")
Link an alias that's already in your Gmail account
Go to Email Setup in Jelly
Click Add Email Address
Enter the alias address (e.g., [email protected])
Jelly will show that you already have a connected Gmail account
Choose to link this address to your existing Gmail connection
Jelly verifies that Gmail allows sending as this address
Done — you can now send from both addresses using the same Gmail connection
Note: This works because Gmail already knows that your account is authorised to send as that alias. Jelly just checks that the permission exists.
Different Gmail Account
Connect a separate Google account
Go to Email Setup
Click Add Email Address
Click Connect with Google
Sign in with the other Google account
Grant Jelly permission to send
Each Gmail account you connect is independent. You might end up with two or more connected Google accounts, each able to send from their respective addresses.
Remember forwarding: Each Gmail account needs its own forwarding configuration. Go to Gmail settings for each account and set up forwarding to your Jelly address.
Adding an Address on a Different Domain
If you need to send from an address on a domain you haven't verified yet (say, you have yourcompany.com working and now need anotherbrand.com), you'll go through the verification process for the new domain.
For detailed instructions, see:
Gmail Setup for Gmail-based domains
Exchange Setup for Microsoft 365 domains
Other Providers Setup for everything else
Setting Up Forwarding for Additional Addresses
This is worth emphasising: adding a sending address does not automatically forward incoming emails to Jelly.
If you add [email protected] as a sending address, you can reply from that address, but you won't receive emails sent to billing@ unless you also set up forwarding.
Depending on your email setup, you might need to:
For Gmail:
Each Gmail account/mailbox needs its own forwarding rule. If billing@ is a separate mailbox, go to that account's Gmail settings and configure forwarding to your Jelly address.
If billing@ is just an alias that delivers to an inbox you're already forwarding, you might not need to do anything — the emails should already be arriving.
For Exchange:
Each mailbox needs server-level forwarding configured. If you have separate mailboxes for support@, billing@, etc., each needs its own forwarding rule (either in Exchange Admin Center or via PowerShell).
Some organisations use distribution lists or shared mailboxes — the setup varies depending on how these are configured. Your Exchange admin can help.
For other providers:
Configure forwarding for each address, or use a catch-all if your provider supports it (anything sent to *@yourcompany.com goes to a single place, which you then forward to Jelly).
Choosing Which Address to Send From
When you're composing a reply or a new message in Jelly, you'll see a dropdown or selector that lets you choose the "From" address.
For replies: Jelly automatically selects the address that matches where the original email was sent. If someone emailed [email protected], Jelly will default to replying from [email protected] (assuming you have it configured). You can always change this manually.
For new conversations: When composing a new message (not a reply), you choose which address to send from. Pick the one that makes sense for the context.
What if the right address isn't available?
If you want to reply from an address that isn't in the dropdown, you'll need to add it in Email Setup first.
Who Can Manage Email Addresses?
Only team admins and owners can add, modify, or remove email addresses. Regular team members can see which addresses are available and choose between them when composing, but they can't change the configuration.
If you're a team member who needs a new address added, ask your team admin or owner to set it up.
Common Scenarios
"I want all our team addresses to come into one inbox"
This is the standard Jelly setup. All addresses forward to your single Jelly forwarding address (
[email protected]), and everything appears in one shared inbox. Add each address you want to send from in Email Setup.
"I want to sort emails by which address they were sent to"
You can use labels and rules for this. Create a rule that applies a "Billing" label to any email sent to [email protected], and another rule for support@ emails, etc. Then you can filter your inbox view by label.
"I have a catch-all address"
If your email provider is configured to accept email sent to any address at your domain ([email protected] all goes to one place), and you forward that to Jelly, you'll receive everything in Jelly automatically. You'll just need to add the specific addresses you want to send from.
"I need to use a personal email address sometimes"
You can add personal addresses (like a Gmail) to Jelly alongside your team addresses. Just connect the account or verify the address as described above. Be thoughtful about when you use personal addresses for team communications, though — it can confuse customers if they're sometimes talking to support@ and sometimes to [email protected].
Troubleshooting
"The address I want isn't appearing in the 'From' dropdown"
The address needs to be set up in Email Setup before it's available for sending. Go to Email Setup and add it.
"I added an address but I'm not receiving emails"
Adding a sending address doesn't set up forwarding. Make sure the new address is forwarding to Jelly (either directly, or through a mailbox that forwards).
"Gmail won't let me link an alias"
If Jelly says it can't verify that your Gmail account can send as a particular address, the address might not be configured as a "Send mail as" alias in Gmail. Check Gmail settings → Accounts and Import → "Send mail as" section to see which aliases are configured.
"I get an error when adding a new address"
If it's a domain you've already verified, make sure you're entering the address correctly
If it's a new domain, you'll need to go through domain verification (or single-email verification)
For Gmail addresses, try disconnecting and reconnecting your Google account
Next Steps
Test your setup: → Testing Your Email Setup
Organise with rules: Use rules to automatically label or route emails by address → Rules
Learn about the inbox: → How the Inbox Works
Questions? We're happy to help.
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